All systems are operational

Past Incidents

Friday 14. August 2020

No incidents reported

Thursday 13. August 2020

No incidents reported

Wednesday 12. August 2020

No incidents reported

Tuesday 11. August 2020

Customer portal Authentication fails

We are currently investigating an issue where users may be unable to open the customer portal for MailRisk. We apologize for any inconvenience.

  • This issue has now been resolved, we are monitoring for any side effects.

    • Monday 10. August 2020

    No incidents reported

    Sunday 9. August 2020

    No incidents reported

    Saturday 8. August 2020

    MailRisk API Systems down for maintenance

    Due to a large database upgrade, all systems are currently down to preserve data integrity. We apologize for any inconvenience, please stand by for updates.

  • Database upgrade has been successfully applied, and alle services have been restored.

    • Friday 7. August 2020

    No incidents reported

    Thursday 6. August 2020

    No incidents reported

    Wednesday 5. August 2020

    No incidents reported

    Tuesday 4. August 2020

    No incidents reported

    Monday 3. August 2020

    No incidents reported

    Sunday 2. August 2020

    No incidents reported

    Saturday 1. August 2020

    No incidents reported

    Friday 31. July 2020

    No incidents reported

    Thursday 30. July 2020

    No incidents reported

    Wednesday 29. July 2020

    Phishing simulator Phishing simulator unavailable in MailRisk portal

    Due to our ongoing infrastructure move, access to the phishing simulator for customers and partners has been temporarily removed from the MailRisk portal you are currently using. For any immediate needs, please contact support to request preview access to our new portal, which is due to roll out to general availability during the second week of August. We're sorry for any inconvenience this may cause.

  • Along with the launch of your new customer portal release, this issue has been resolved. Thanks for your patience.

    • Tuesday 28. July 2020

    No incidents reported

    Monday 27. July 2020

    No incidents reported

    Sunday 26. July 2020

    No incidents reported

    Saturday 25. July 2020

    No incidents reported

    Friday 24. July 2020

    No incidents reported

    Thursday 23. July 2020

    No incidents reported

    Wednesday 22. July 2020

    No incidents reported

    Tuesday 21. July 2020

    No incidents reported

    Monday 20. July 2020

    No incidents reported

    Sunday 19. July 2020

    No incidents reported

    Saturday 18. July 2020

    No incidents reported

    Friday 17. July 2020

    No incidents reported

    Thursday 16. July 2020

    No incidents reported

    Wednesday 15. July 2020

    No incidents reported

    Tuesday 14. July 2020

    No incidents reported

    Monday 13. July 2020

    No incidents reported

    Sunday 12. July 2020

    No incidents reported

    Saturday 11. July 2020

    No incidents reported

    Friday 10. July 2020

    No incidents reported

    Thursday 9. July 2020

    No incidents reported

    Wednesday 8. July 2020

    No incidents reported

    Tuesday 7. July 2020

    No incidents reported

    Monday 6. July 2020

    No incidents reported

    Sunday 5. July 2020

    No incidents reported

    Saturday 4. July 2020

    No incidents reported

    Friday 3. July 2020

    No incidents reported

    Thursday 2. July 2020

    No incidents reported

    Wednesday 1. July 2020

    No incidents reported

    Tuesday 30. June 2020

    No incidents reported

    Monday 29. June 2020

    No incidents reported

    Sunday 28. June 2020

    No incidents reported

    Saturday 27. June 2020

    No incidents reported

    Friday 26. June 2020

    No incidents reported

    Thursday 25. June 2020

    No incidents reported

    Wednesday 24. June 2020

    No incidents reported

    Tuesday 23. June 2020

    No incidents reported

    Monday 22. June 2020

    No incidents reported

    Sunday 21. June 2020

    No incidents reported

    Saturday 20. June 2020

    No incidents reported

    Friday 19. June 2020

    No incidents reported

    Thursday 18. June 2020

    No incidents reported

    Wednesday 17. June 2020

    No incidents reported

    Tuesday 16. June 2020

    No incidents reported

    Monday 15. June 2020

    No incidents reported

    Sunday 14. June 2020

    No incidents reported

    Saturday 13. June 2020

    No incidents reported

    Friday 12. June 2020

    No incidents reported

    Thursday 11. June 2020

    No incidents reported

    Wednesday 10. June 2020

    No incidents reported

    Tuesday 9. June 2020

    No incidents reported

    Monday 8. June 2020

    No incidents reported

    Sunday 7. June 2020

    No incidents reported

    Saturday 6. June 2020

    No incidents reported

    Friday 5. June 2020

    No incidents reported

    Thursday 4. June 2020

    No incidents reported

    Wednesday 3. June 2020

    No incidents reported

    Tuesday 2. June 2020

    No incidents reported

    Monday 1. June 2020

    No incidents reported

    Sunday 31. May 2020

    No incidents reported

    Saturday 30. May 2020

    No incidents reported

    Friday 29. May 2020

    No incidents reported

    Thursday 28. May 2020

    No incidents reported

    Wednesday 27. May 2020

    No incidents reported

    Tuesday 26. May 2020

    MailRisk add-in Add-in for shared mailboxes not working

    Due to a change in the underlying APIs from Microsoft, we have detected issues with using MailRisk with shared mailboxes. This issue does not affect any personal mailboxes. We are working on a fix which will restore normal operation, and will update this issue as soon as we have a working release.

  • We have fixed this issue with a proper error message for Outlook client versions which do not (yet) support add-ins like MailRisk in shared mailboxes, including a workaround for affected users.

    • Monday 25. May 2020

    No incidents reported

    Sunday 24. May 2020

    No incidents reported

    Saturday 23. May 2020

    No incidents reported

    Friday 22. May 2020

    No incidents reported

    Thursday 21. May 2020

    No incidents reported

    Wednesday 20. May 2020

    No incidents reported

    Tuesday 19. May 2020

    Customer portal Portal error on notifications

    Notification settings are not accessible to administrators in the portal.

  • This issue affected a limited amount of users, and was due to a bug which has now been fixed. We apologize for any inconvenience.

    • Monday 18. May 2020

    No incidents reported

    Sunday 17. May 2020

    No incidents reported

    Saturday 16. May 2020

    MailRisk API Planned downtime

    Due to a planned database upgrade, we are taking our services offline for about an hour to maintain data integrity. We aplogize for any inconvenience.

  • All services are restored to normal operation.

    • Friday 15. May 2020

    No incidents reported

    Thursday 14. May 2020

    No incidents reported

    Wednesday 13. May 2020

    No incidents reported

    Tuesday 12. May 2020

    No incidents reported

    Monday 11. May 2020

    No incidents reported

    Sunday 10. May 2020

    No incidents reported

    Saturday 9. May 2020

    No incidents reported

    Friday 8. May 2020

    No incidents reported

    Thursday 7. May 2020

    No incidents reported