Past Incidents

Tuesday 28. January 2020

No incidents reported

Monday 27. January 2020

No incidents reported

Sunday 26. January 2020

No incidents reported

Saturday 25. January 2020

No incidents reported

Friday 24. January 2020

No incidents reported

Thursday 23. January 2020

No incidents reported

Wednesday 22. January 2020

MailRisk add-in Addin fails with some users in Office 365

Some users may be receiving an error message saying "We tried, but couldn't load the email." when using the MailRisk button. Most likely this issue is constrained to Office 365 users, and only under particular circumstances.

We are investigating this further, and will update this ticket as soon as we know more.

We have identified a potential issue, and rolled out a fix which will improve resilience under such special circumstances.

The error was discovered during an internal code review, but the affected code had already been rolled out to production. In retrospect, we do not believe end-users have been impacted. Let us however know if you have experienced otherwise, although our logs would not reveal any such cases.

Tuesday 21. January 2020

No incidents reported

Monday 20. January 2020

No incidents reported

Sunday 19. January 2020

No incidents reported

Saturday 18. January 2020

No incidents reported

Friday 17. January 2020

No incidents reported

Thursday 16. January 2020

No incidents reported

Wednesday 15. January 2020

No incidents reported

Tuesday 14. January 2020

No incidents reported

Monday 13. January 2020

No incidents reported

Sunday 12. January 2020

No incidents reported

Saturday 11. January 2020

No incidents reported

Friday 10. January 2020

No incidents reported

Thursday 9. January 2020

No incidents reported

Wednesday 8. January 2020

No incidents reported

Tuesday 7. January 2020

No incidents reported

Monday 6. January 2020

No incidents reported

Sunday 5. January 2020

No incidents reported

Saturday 4. January 2020

No incidents reported

Friday 3. January 2020

No incidents reported

Thursday 2. January 2020

No incidents reported

Wednesday 1. January 2020

No incidents reported

Tuesday 31. December 2019

No incidents reported

Monday 30. December 2019

No incidents reported

Sunday 29. December 2019

No incidents reported

Saturday 28. December 2019

No incidents reported

Friday 27. December 2019

No incidents reported

Thursday 26. December 2019

No incidents reported

Wednesday 25. December 2019

No incidents reported

Tuesday 24. December 2019

No incidents reported

Monday 23. December 2019

No incidents reported

Sunday 22. December 2019

No incidents reported

Saturday 21. December 2019

No incidents reported

Friday 20. December 2019

No incidents reported

Thursday 19. December 2019

No incidents reported

Wednesday 18. December 2019

No incidents reported

Tuesday 17. December 2019

No incidents reported

Monday 16. December 2019

No incidents reported

Sunday 15. December 2019

No incidents reported

Saturday 14. December 2019

No incidents reported

Friday 13. December 2019

No incidents reported

Thursday 12. December 2019

No incidents reported

Wednesday 11. December 2019

No incidents reported

Tuesday 10. December 2019

No incidents reported

Monday 9. December 2019

No incidents reported

Sunday 8. December 2019

No incidents reported

Saturday 7. December 2019

No incidents reported

Friday 6. December 2019

No incidents reported

Thursday 5. December 2019

No incidents reported

Wednesday 4. December 2019

No incidents reported

Tuesday 3. December 2019

No incidents reported

Monday 2. December 2019

No incidents reported

Sunday 1. December 2019

No incidents reported

Saturday 30. November 2019

No incidents reported

Friday 29. November 2019

No incidents reported

Thursday 28. November 2019

No incidents reported

Wednesday 27. November 2019

No incidents reported

Tuesday 26. November 2019

No incidents reported

Monday 25. November 2019

No incidents reported

Sunday 24. November 2019

No incidents reported

Saturday 23. November 2019

No incidents reported

Friday 22. November 2019

No incidents reported

Thursday 21. November 2019

No incidents reported

Wednesday 20. November 2019

Phishing simulator Phishing simulator unavailable

Landing pages for simulated phishing have been taken down for maintenance. Availability will be restored as soon as possible, apologies for any service disturbance.

Update 09:15: A new server setup is soon available, check back at 10:00 for new update.

Update 10:17: Issue resolved. We apologise for any inconvenience, although our monitoring indicates that no customers have been affected by this incident.

Tuesday 19. November 2019

No incidents reported

Monday 18. November 2019

No incidents reported

Sunday 17. November 2019

No incidents reported

Saturday 16. November 2019

No incidents reported

Friday 15. November 2019

No incidents reported

Thursday 14. November 2019

No incidents reported

Wednesday 13. November 2019

No incidents reported

Tuesday 12. November 2019

No incidents reported

Monday 11. November 2019

Customer portal Feil i kundeportalen

Kundeportalen ble utilgjengelig kl. 11:43 på grunn av en oppdatering av underliggende systemarkitektur.

Oppdatering kl. 11:48: Problemet er identifisert og løst. Vi overvåker situasjonen, og beklager eventuelle ulemper.

Oppdatering kl. 11:54: Et ytterligere problem ble identifisert og løst i tilknytning til behandling av mistenkelige epost. Hendelsen har ikke påvirket tjenestekvalitet negativt for sluttbrukere av MailRisk-knappen, kun for administratorer i portalen.

Oppdatering kl. 14:00: Statistikk for MailRisk er delvis utilgjengelig eller inneholder feilaktige data på grunn av en feil i underliggende komponent, vi arbeider med å utbedre dette.

Oppdatering kl. 14:34: Hendelsen skal nå være fikset, vi overvåker situasjonen videre og oppdaterer denne siden dersom vi skulle oppdage nye feil.

Sunday 10. November 2019

No incidents reported

Saturday 9. November 2019

No incidents reported

Friday 8. November 2019

No incidents reported

Thursday 7. November 2019

No incidents reported

Wednesday 6. November 2019

No incidents reported

Tuesday 5. November 2019

No incidents reported

Monday 4. November 2019

No incidents reported

Sunday 3. November 2019

No incidents reported

Saturday 2. November 2019

No incidents reported

Friday 1. November 2019

No incidents reported

Thursday 31. October 2019

No incidents reported

Wednesday 30. October 2019

No incidents reported

Tuesday 29. October 2019

E-post til Secure Practice ble avvist

I perioden ca. 13:30 til 14:50 ble all inngående e-post til mottakere hos Secure Practice (securepractice.no) avvist grunnet en intern feilkonfigurasjon hos oss. Berørte avsendere har mottatt en feilmelding fra Office 365 som sier at e-posten ikke kunne leveres. Vi ber eventuelle avsendere om å prøve å sende e-posten på nytt igjen til oss nå.

Monday 28. October 2019

No incidents reported

Sunday 27. October 2019

No incidents reported

Saturday 26. October 2019

No incidents reported

Friday 25. October 2019

No incidents reported

Thursday 24. October 2019

No incidents reported

Wednesday 23. October 2019

No incidents reported

Tuesday 22. October 2019

No incidents reported

Monday 21. October 2019

No incidents reported